3 Customer Service Lessons From Delta
Earlier this month, Baby Girl and I flew from Florida to North Dakota to visit Daddy. He's working up there while there's boom money to be made, and has been gone for two months this time. The travel time was eight hours, a long day even without a six month-old, but we were optimistic. It was going to be an adventure. Baby's first flight! Searching for a sign Our first flight left Tampa at 5:00 am, so we arrived at the airport at 4:00. Checking our bags would only take a minute, I figured. Who else would fly so early? There were no employees at the counters. None. Nada. Zip. And no one in line knew why. People finally gave up and went to the curbside baggage check-in. I did get a response to that tweet. Awesome, Delta. Thanks for the info. This could have been easily avoided with a little planning and a few pieces of paper. Signs at the counters would have saved travelers precious time and help to avoid a negative brand experience. Tip: Communicate clearly and often